Job Description
ROLE AND RESPONSIBILITIES
As a Network Engineer Intern with BetterNOI, you will be required to assist with the maintenance and development of networks that are both functional and secure. This role requires a positive attitude toward learning and taking on new challenges as they arise. Additional duties may be assigned by the Senior Network Engineer or CTO as needed.
- Resolve Level 1 support issues including local workstations, network issues, and cloud services
- Provide assistance with server migrations and infrastructure changes as needed
- Support and troubleshoot functional networks (LAN, WLAN, WAN)
- Assist with Active Directory and Domain controller maintenance
- Assist with email and phone (VoIP) communication systems configuration, maintenance, and troubleshooting
- Configure and install software per company guidelines
- Assist with configuration and installation of servers, routers, firewalls, and other network devices
- Assist with network integrity and performance monitoring
- Provide timely and professional communication to end users and leadership as needed
- Assist with generating and maintaining technical documentation
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Background working in IT environments is required, basic understanding of network design/architecture is essential. A successful candidate should be pursuing a networking degree or have equivalent experience. Cross-platform knowledge (Windows and Linux OS’s) is needed. Ability to follow troubleshooting best practices when faced with new software/environments is critical to success in this role.
PREFERRED SKILLS
Ability to work and complete tasks with limited on-site supervision. Strong communication skills with remote leadership concerning status of assigned tasks. CompTIA A+, Network+, and/or Security+ are preferred. Experience maintaining or managing phone/VoIP systems is a plus.
ADDITIONAL NOTES
After hours (nights and weekend) project support will be requested as needed. A successful candidate for this position will have some flexibility in schedule availability to support maintenance windows outside normal business hours. These activities are necessary for moving the business forward and enhance the quality/depth of the intern experience.
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