Job Opportunities

Client Support Specialist

The Client Support Specialist is responsible for working with our clients to ensure they are satisfied with and educated about our products.

Job Description

ESSENTIAL RESPONSIBILITIES

• Responding to clients in a timely manner via incoming call, email, or, chat.
• Identifying clients' needs and helping them use specific features, such as the website, online applications, background reports, etc.
• Collaborating with other teams regarding client status.
• Responsible for analyzing and reporting product malfunctions.
• Respond to emails and place outbound calls to clients and renters as necessary.
• Receive inbound calls and routes as necessary.
• Provide quality service to all clients (apartment personnel, applicants, and internal staff).
• Other duties as assigned.

DESIRED QUALIFICATIONS/EXPERIENCE

• Knowledge of how to read credit reports is a plus
• Bilingual, Spanish, and English preferred
• High School diploma or GED required
• 1yr+ experience in a similar field, preferred
• Ability to adapt to changing priorities, processes, and procedures effectively
• Ability to multitask effectively
• Ability to communicate effectively with others
• Basic knowledge of computers, including an understanding of Outlook
• Basic typing skills
• Excellent telephone skills and the ability to remain calm
• Have availability to work 8:30am to 5pm or 9:30am-6pm M-F

CLASSIFICATION: Full Time Non-Exempt